Complimentary Shipping on All US Orders

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Customer Service

How to Order

1. Use the website navigation at the top of the page (eg. Designers, Womens, Shoes, Handbags, Beauty, etc.) or use the search box at the top right of the page to locate items you are looking for.
2. Once you find an item, choose the size (where applicable) and quantity. Then, click the Add to Bag button.
3. You can review your items by clicking on the Barneys Bag button at the top right of the screen. To remove any items in your bag, simply click the Remove button, or Update Quantity button to change the number of an item.
4.When you are ready to make a purchase, click the Checkout button and follow the steps to complete your transaction.

How do I know Barneys received my order?

Once we have received your order, you will receive an email confirming your order. Please note this does not guarantee the merchandise is available.

How to track the status of my order:

Once we have shipped your order, you will receive an email update with shipping details and a FedEx tracking number. You may follow the link in the email to check the estimated arrival of your order.

Can I cancel my order?

To cancel an order call Customer Service at 1-888-222-7639. Once an item has shipped, an order cannot be canceled.

Can I modify my order?

You have an option to cancel the order and place a new one. Please call Customer Service at 1-888-222-7639.

When I put something in my shopping cart am I guaranteed I will receive the merchandise?

Unfortunately, items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email within 5 business days.

Can I use my gift card online?

Yes. During the checkout process on the "Payment & Order Review" page, please type in your gift card number located on the back of the card, into the gift cards box and click Apply.

How do I pay my bill online?

Go to Barneys.com's Credit Card Services here.

Do you accept exchanges?

At this time, Barneys New York does not accept exchanges.

What payment methods does Barneys Warehouse accept?

Barneys Card
MasterCard
Visa
American Express
Discover
Barneys New York Gift Cards

Can I use more than one (1) form of payment?

Unfortunately, you cannot use more than one (1) credit card on a single order. However, you can use your credit card and a Barneys New York gift card.

Does BarneysWarehouse.com ship to multiple addresses for the same order?

At this time, we cannot ship to multiple addresses for the same order.

How do I unsubscribe from emails?

To unsubscribe from emails, please click here. It takes up to 72 hours to be unsubscribed from Barneys New York emails.

How long will it take to receive my order?

We currently offer 3 shipping methods via FedEx:
Ground - Delivery occurs in 3-6 business days after processing begins
Basic (2nd Day Air) - Delivery occurs in 2-3 business days after processing begins
Priority (Next Day Air) - Delivery occurs the next business day (excluding holidays) if placed by 12PM ET

 

*Processing may take up to 48 hours depending on when the order was placed.

Is the server for Barneys Warehouse secure?

To help insure that your shopping experience is safe and secure BarneysWarehouse.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When the letters "http" in the URL address change to "https", you have entered the secure SSL technology. Your browser also might indicate that you are entering a secure area with a pop up message.

Do you offer price adjustments?

Barneys does not offer price adjustments for items purchased on BarneysWarehouse.com

Is the product sold on BarneysWarehouse.com first quality?

Yes, the product sold on BarneysWarehouse.com is first quality; however, the product and packaging may not be in its original condition.